Client Service Policy

Under the Conservation Authorities Act, Conservation Halton (CH) has a mandate to protect life and property from natural hazards such as flooding and erosion, to prevent environmental degradation and loss of natural features and their ecological and hydrological functions, and to prevent pollution of natural features and watercourses. To do this, CH undertakes a wide range of programs and services, including the administration of regulations and the provision of environmental planning services to municipalities, landowners and other agencies.

In providing review of permit and planning applications, CH’s interdisciplinary planning and regulations teams work together to deliver timely and comprehensive reviews. Our commitment to client service has been supported by the CH Board of Directors through its approval of our Client Services Policy 

In addition, Conservation Halton publicly reports on our response times for the review of planning and permit applications. For 2018, our review times are included on Page 19 of our Annual Report. A more detailed report outlining response times was provided to the CH Board of Directors in May 2019.