FAQs

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Lottery Process & Confirmation

How do I find out if I got Christmas Town tickets?

If your lottery entry is selected your tickets will be processed and your credit card will be charged for one of the dates and time experiences that you entered.

You will be notified with an email confirmation no later than November 2, 2018 from no_reply@hrca.on.ca.

If your name is selected but none of the time ranges you selected are available, a Visitor Service staff will attempt to contact you via email to try and find the next best available date and time for you to attend Christmas Town.

* We are unable to hold dates/times.

Can I register for the lottery on my phone or tablet?

We recommend you register for the Christmas Town lottery on your desktop or laptop computer.

Ticket Receipts 

Do I need to bring a receipt with me to Christmas Town?

Yes. Please check in at the Gift Shop in the Discovery Center upon arrival and present your booking confirmation l to the Visitor Services Representative.

Note: the number of children/adults attending must match the numbers indicated on this ticket receipt. Please let the Visitor Service Representative know upon arrival if the names of the children registered have changed.

What time does my Christmas Town Experience start?

Your Christmas Town experience start time will be stated on your booking confirmation.

Can I just show up without a Christmas Town ticket?

Santa is very busy and unable to meet with those who show up without a Christmas Town ticket booked through the lottery system. Christmas Town is a pre-registered event and we are not able to accommodate walk-in visitors. Please bring your booking confirmation with you on the day of your scheduled visit.

Booking Questions, Changes, & Cancellation

Do I need to pay for my baby?

Babies under the age of one are no charge.

Can I change my booking date or time?

No, all Christmas Town bookings are final. 

Can I cancel my booking and get a refund?

You may cancel your visit to Christmas Town (please email us at mtsberg@hrca.on.ca if you are unable to attend).

Unfortunately we do not offer refunds. All sales are final.

What happens if I lose or forget my ticket receipt?

If you lose or forget your ticket receipt, please bring a valid identification that corresponds with the name on your ticket receipt purchase and Visitor Services will assist you.

Can I transfer my tickets to another family if I am unable to attend?

Transfers will be considered on a case by case basis, because Santa needs to have the correct information for meeting families. If you are unable to attend the program and you are considering selling or transferring your tickets, please email us at mtsberg@hrca.on.ca and we will provide you with information on how to transfer your tickets safely and correctly.

Unfortunately, we cannot accept transfers that we are unaware of. A $25.00 Administration fee will apply for all transfers to the seller.
Note:

Please keep in mind when considering selling/transferring your tickets – the amount of adults and children listed on the booking confirmation must remain the same. In addition, we strongly encourage ticket transfers to ONE FAMILY only. By transferring or selling tickets to more than one family – the families will have a combined Santa visit.

For more information on ticket transfers, please contact Mountsberg at mtsberg@hrca.on.ca 

Disclaimer: Conservation Halton is not responsible for third party ticket transfers and purchases e.g. buying and selling on Kijiji, E-bay, etc. 

Weather, Wagon Rides, Pets, & Delays

Does Conservation Halton ever cancel the program due to weather?

Sometimes cancellations occur in extreme weather. Please check the Conservation Halton website, Halton Parks Facebook or Twitter page at least two hours before your planned visit or, email us at mtsberg@hrca.on.ca

Will horses or a tractor be pulling the wagon to Christmas Town?

Your visit to Christmas Town will include a wagon ride. When possible, horses will be used to pull the Christmas Town wagons. However, weather conditions and health and the safety of our drivers and the horses may require that a tractor be used. Mountsberg staff reserve the right to make the decision to use a tractor at any time. 

Are pets allowed?

Service Animals are permitted at the Park; however it is possible they may not be permitted on the wagon. Please email us directly at mtsberg@hrca.on if you are planning to bring a service pet to Christmas Town, and we will try our best to accommodate your request.

What happens if I get delayed on the way to Mountsberg?

Please contact Mountsberg at 905-854-2276 ext.0 or email us at mtsberg@hrca.on.ca if you are delayed. Unfortunately Christmas Town is a pre-registered event and all experience times must start on time. The staff at Mountsberg will try to accommodate you the best they can when you arrive. A portion of the program may be missed. For example, you may miss the wagon ride out to Christmas Town. Please allow sufficient time for any unforeseen traffic, weather conditions, etc.