FAQs

Q1: How do I find out if I got Christmas Town tickets?
Q2: What happens if my name is selected during the lottery but none of my preferred dates/times are available?
Q3: Do I need to bring a receipt with me to Christmas Town?
Q4: What happens if I lose or forget my ticket receipt?
Q5: Can I just show up without a Christmas Town ticket?
Q6: Can I change my booking date or time?
Q7: Can I transfer my ticket to another family if I am unable to attend?
Q8: Can I cancel my booking?
Q9: Does Conservation Halton ever cancel the program due to weather?
Q10: Can I register for the lottery on my phone or tablet?
Q11: Will horses or a tractor be pulling the wagon to Christmas Town?

Q1: How do I find out if I got Christmas Town tickets?

A1: If your lottery registration is randomly selected, and one of your selected dates and time range is available, your tickets will be processed and your credit card will be charged. You will be notified with an email confirmation from noreply@hrca.on.ca. The lottery registration will be open from September 13 to 27. 

Q2: What happens if my name is selected during the lottery but none of my preferred dates/times are available?

A2: If your name is selected during the lottery but none of the dates and times you submitted at the time of registering for the lottery are available, a Visitor Service staff will attempt to contact you via telephone or email to try and find the next best available date and time for you to attend Christmas Town.

Q3: Do I need to bring a receipt with me to Christmas Town?

A3: Yes. Prior to starting your Christmas Town experience, please present your confirmation letter or the email that you received to the Visitor Service gift shop counter at Mountsberg (Discovery Centre).

Note: the number of children/adults attending must match the numbers indicated on this ticket receipt. Please let the Visitor Service staff know upon arrival if the names of the children registered have changed.

Q4: What happens if I lose or forget my ticket receipt?

A4: If you lose or forget your ticket receipt, please bring a valid identification that corresponds with the name on your ticket receipt purchase and Visitor Services will assist you.

Q5: Can I just show up without a Christmas Town ticket?

A5: Christmas Town is a pre-registered event and we are not able to accommodate walk-in visitors. All visitors are required to purchase tickets prior to their visit though our lottery system. Please bring your confirmation email with you on the day of your scheduled visit.

Q6: Can I change my booking date or time?

A6: All Christmas Town sales are final.

Q7: Can I transfer my ticket to another family if I am unable to attend?

A7: Yes, however please call Mountsberg with your changes prior to your visit so we can have the list ready to go for Santa. It is important to ensure that the child/adult ratio remains the same and let the Visitor Service staff know that the child(s) name has changed (so Santa & Mrs. Claus are aware).

Q8: Can I cancel my booking?

A8: Sorry, we do not offer cancellations or refunds. All sales are final.

Q9: Does Conservation Halton ever cancel the program due to weather?

A9: Yes. Sometimes cancellations occur in extreme weather. Please check the Conservation Halton website, Halton Parks Facebook page, or Twitter page at least two hours before your planned visit.

Q10: Can I register for the lottery on my phone or tablet?

A10: We recommend you register for the Christmas Town lottery on your desktop or laptop computer.

Q11: Will horses or a tractor be pulling the wagon to Christmas Town?

A11: Your visit to Christmas Town will include a wagon ride. When possible, horses will be used to pull the Christmas Town wagons. However, weather conditions and health and safety concerns for our drivers and the horses may require that a tractor be used to pull the wagons. Mountsberg Christmas Town staff reserve the right to make the decision to use a tractor to pull the Christmas Town wagons when conditions are neither safe nor suitable for horse drawn rides. Tractors will be used every Tuesday and Wednesday.